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negotiating skills
              PACONEGO ©     

 
objective   To improve negotiation skills
   
target group Sales persons, people managers, business managers, general managers, unions, politicians
 
topics

What are basic negotiating attitudes?

What are the four basic principles in negotiation?

How can I offer a “Golden Bridge Exit” to the other negotiator?

How can I create a positive climate?

Where to sit? The best negotiating table? Moment?

Different kinds of power and how to handle them?

What are the negotiating steps?

Preparations before starting negotiation.

What kind of arguments can I use to convince?

Look for intermediate agreements.

Make look-alike concessions

Differentiate needs: essential versus accessory, emotional versus rational, exclusive versus excessive, personal versus business

How to handle resistance, blockades, timing, emotions, manipulation, politics, pressure, etc.

From compromise to win-win

Use the Batna at the end if blockades pop up

How to finalize and wrap up

Negotiating check list with plenty of cases

   
duration 2 days
   
     

 

 
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sales skills
 
buying skills
 
telephone skills
 
communication skills
 
presentation skills
 
effective meetings
 
time management
 
team building
 
leadership and empowerment
 
change management
 
negotiating skills
 
complaint management
 
       
 
printable version (pdf)