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communication skills
                PACOCOMM ©

 
objective   To improve the effectiveness of communication through the improvement of communication skills
 
   
target group All employees who wish to improve the effectiveness of their communicatio
   
topics

What are the basic components of the communication cycle?

  • Positive mindset, questioning, use of feedback, listening, empathy
  • How to avoid wrong assumptions?

Assessment of my personal communication style

What are some cultural differences in communication?

Non-verbal communication:

  • What does body language tell us?

How can I positively influence the communication climate?

  • Advantages of mirroring, kiss, visualising words, permissive environment

How and where to sit in face to face communication, in meetings ?

How to be assertive?

  • differences between assertiveness and aggression
  • usage of the NDESC-model

A variety of situations with their typical communication scripts

  • receiving a compliment
  • ending a conversation
  • leading a critical discussion
  • admitting a mistake
  • delegating
  • having a first meeting with somebody
  • handling a complaint

Working with the 14 interactive skills

  • Exercises on proposing, clarifying and reacting

Cases

  • suggested by trainees
 
duration 2 days

 

 
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sales skills
 
buying skills
 
telephone skills
 
communication skills
 
presentation skills
 
effective meetings
 
time management
 
team building
 
leadership and empowerment
 
change management
 
negotiating skills
 
complaint management
 
       
 
printable version (pdf)