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Change management
            PACOCHANGE ©

 
objective   To acquire the knowledge and skills to successfully lead/participate (in) the implementation of change
 
target group All managers, team leaders, IT-project managers, consultants & co-workers who wish to improve their knowledge and skills in successfully managing change
   
topics Introduction

Living with paradigms
What are the 6 different levels of change in an organization

The change process

  • What are the six steps of a changing process?
  • What are the reactions to change you are confronted with?
  • What is the origin of resistance towards change?
  • What’s the role of the manager in all steps of a changing process?

The relation of motivation versus effectiveness during the implementation of a change

Components & checklist

What are the six components required for successful implementation of a change?
Checklist of the critical factors for success

 
   
duration 1 day
 

 

 
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sales skills
 
buying skills
 
telephone skills
 
communication skills
 
presentation skills
 
effective meetings
 
time management
 
team building
 
leadership and empowerment
 
change management
 
negotiating skills
 
complaint management
 
       
 
printable version (pdf)